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We have a 15-day return policy, which means you have 15 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@ripvault.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. 

You can always contact us with any return questions at info@ripvault.co.

Cancelling or Modifying an Order

We aim to process and ship orders as quickly as possible. As a result, we cannot guarantee that orders can be cancelled or modified once they have been placed.

If you need to cancel or modify your order, please contact us as soon as possible at info@ripvault.co, and we will do our best to accommodate your request before the order is processed or shipped.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@ripvault.co if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. The cost of return shipping is the responsibility of the customer.

Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@ripvault.co